TERMS AND CONDITIONS
Whereas the General Conditions of use may be altered through time (due to technical, organizational, legislative, etc.) we recommend that the user accesses them regularly, but most importantly before purchasing. However, in the event that the present General Conditions were modified, ANA MARTTIN will make the user aware through different media.
The users can access the Online Store 24/7. However, ANA MARTTIN reserves the right to temporally or definitely close the website or the access to one or several services in other to make changes in security, business procedures, servers and access hours, among others, without prior notice or indemnity.
ANA MARTTIN wants to emphasize that it is entitled to reserve the right to make useful or necessary changes and improvements on the website and its products for the good use of the site and the services that it renders.
Users do not have to be registered or logged in to purchase on the Online Store. Anonymous buy is allowed.
ANA MARTTIN recommends that the user fills in the corresponding registry form to make the purchase of its products easier.
Payment of ANAMARTTIN’s products to be made at the time of order.
Once the user has completed the registration and has been granted a user ID and password, it is not necessary to fill in the registry form again. That is to say, to “Enter the Online Store” the user should just sign in.
In case the user has forgotten its user name and/or password, we will enable a link called “Have you forgotten your password?”. The system will then send the user a link with access to the user’s account where the user should modify its password. The registered user will always have access to “My Account” where he/she could see and modify the personal data given upon registration, orders, etc. under the same section.
PRICES AND TAXES
Prices will be billed in euros (EUR), VAT included, for shipments within the EUROPEAN UNION (Except Great Britain). From 2012 September 1st on, the VAT is 21% and it will be applied to all products purchased by natural persons. Legal persons or professionals with intra-Community VAT ID numbers that wish to purchase any of products featured on this website should contact [email protected] who will grant them other options for the desired purchase.
Shipments to Great Britain will be billed in sterling pounds (GBP), VAT included. From 2012 September 1st on, the VAT is 21% and it will be applied to all products purchased by natural persons. Legal persons or professionals with intra-Community VAT ID numbers that wish to purchase any products featured on this website, should contact [email protected] who will grant them other options for the desired purchase.
Shipments to the US will be billed in US dollar (USD), and will include applicable tariffs and taxes.
Shipments to Switzerland and Norway will be billed in euros (eur) and will include applicable duties and taxes.
Prices do not include shipping costs.
The payment methods that we provide are user-friendly and secure. All purchases can be paid with Visa®, Mastercard®, or American Express® credit cards as well as via PayPal. In any case, the payment method is chosen in the corresponding screen during the purchase process within the framework of a secure website that uses Secure Socket Layer (SSL) technology. When the user clicks “Proceed to Payment” he/she will be redirected to the payment gateway that is located on the secure website of 4B. For security and privacy reasons we do not collect or save data from our clients’ credit cards.
In addition, providers or issuers of payment instruments may adopt anti-fraud measures that may reject certain kinds of operations. ANA MARTTIN is not responsible for conducting this type of security policies.
Upon receipt of payment and confirmation of your order, the user’s order will be automatically sent to ANA MARTTIN to be processed. Confirmation of your order implies full acceptance of the Terms and Conditions of sale through the Online Store.
RETURNS OUTSIDE EUROPE
TERMS OF RETURN
– The returned product needs to be unused and as good as new. If there are any signs of use, the return will not be accepted.
– When you try the shoes on, be careful that the shoes are clean after.
– The product shall not be damaged. Pack the product carefully for shipping.
– We manufacture our customized products just for you, so we do not accept exchanges or returns unless the product has a manufacturing defect.
If the return does not fill the terms above, we cannot accept the return.
We will retain the products returned against the return terms for 60 days if we cannot contact the customer.
In dispute cases, we apply the Spain policies of consumer protection law.
HOW TO MAKE A RETURN
Please contact our customer service at [email protected] and we will send you a return label.
Shipping costs will be deducted from the refund.
HOW TO MAKE A SIZE CHANGE
If the shoes do not fit, you can exchange for the correct size quickly and free of charge.
Please contact our customer service at c[email protected], or through our whatsapp +34 722 57 01 15.
We currently ship to all European Union countries (except Canary Islands, Ceuta and Melilla), Switzerland, Norway and the US. We ship via DHL, who delivers between 9am and 6pm on business days (that is to say Monday to Friday, except Spanish bank holidays). We do not ship to post offices. Delivery times are approximate and do not have into account potential delays due to payment authorizations or stock availability.
ANA MARTTIN secures every payment while in transit and upon your receipt, hence the need of a signature. At this time, the responsibility lies on the client.
All products are examined prior to shipment to avoid shipment of defective goods. If you happen to receive a product that is not in perfect condition, please contact us immediately.
We cannot guarantee that the colors shown on the website are completely accurate; it will depend on the settings of each computer and screen.
Products must be return in perfect condition along with the return form duly completed. All shoes should be tried on carpeted surfaces to avoid scratches on the sole in order to be returned. Likewise, they should be packed in its original shoe box and contain the dust bag and other accessories (crystals, studds, caps…), as all of the above is considered part of the product. On the contrary, the return may be rejected and returned to the customer.
Products should be returned through ANA MARTTIN’s Return Service (DHL account) to ensure they are secured and protected while in transit.
Consumer Goods Guarantee
The guarantee covers the products provided that they were defective upon receipt or that they have a manufacturing defect within the next 12 months after date of purchase. Please note that damaged products are not considered defective.
Should you have any doubts in that regard, please contact [email protected]
ANA MARTTIN does not ensure the availability of all products shown as available on the website at the moment of purchase. Should the chosen product(s) not be available, ANA MARTTIN will get in contact with you as soon as possible via email or phone call.
With regards to the website use, the user is solely responsible for the violation and damages that he/she may cause or may be caused derived from its use of the website. ANA MARTTIN is exempt from any responsibility that may arise from the user’s actions.
In relation to the website operation, ANA MARTTIN does not accept any liability for any interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system brought about by causes beyond the control of ANA MARTTIN.
With regards to the links, ANA MARTTIN does not accept any liability for the information located outside its website, as the purpose of any links included therein is solely to inform the user about the existence of other sources of information on a specific topic.
Pursuant to the enforceable law to the service providers of the Spanish Information Society (Sociedad de la Información), specifically Article10 of the 34/2002 Spanish Services for Information Society and Electronic Commerce Act [Ley de Servicios de la Sociedad de la Información y Comercio Electrónico (LSSI-CE)], MEDIZA 1973 S.L. (hereinafter “ANA MARTTIN”) makes available to the users of its website the following information.
01.The present Website was created and aimed to ease the selling of ANA MARTTIN’s products (shoes and accessories that are currently sold in stores and in the boutiques where they are present) to the users through the Online Store. It is maintained at the behest of ANA MARTTIN, who is the owner, as well as the domain name that leads to it.
MEDIZA 1973 S.L.
C/ LLUIS FABREGAS 12
03.MEDIZA 1973 S.L. VAT number is ESB16529067.
04.Address for communications and notices:
MEDIZA 1973 S.L.
05.Users of the present website may establish direct and effective communication with ANA MARTTIN via written notice sent to the Address shown under paragraph 4 of the present General
Information, as well as using any of the following media:
Phone: +34 96 5 50 83 24
Contact email address:
Customer Service email address: